Privacy Notice
At JCB Active we are committed to keeping your personal data safe and secure and handling it in accordance with our legal obligations.
This Privacy Policy sets out in detail the purposes for which we process your personal data, who we share it with, what rights you have in relation to that data and everything else we think it’s important for you to know.
Who we are.
JCB Active
Lakeside Works
Rocester
ST14 5JP
What is personalised data?
Personalised data means any information or pieces of information that could identify you directly (e.g. your name) or indirectly (e.g. through pseudonymised data).
What type of information is collected?
We will collect a range of personal information including name, postal address, email address, date of birth, gender, specific health issues, disabilities and IP address depending on the type of enquiry or service. We collect information if you:
- subscribe to our news emails.
- submit an enquiry on one of our website forms, one of our events, on in person at our venues.
- join as a member.
- register with our App.
- book onto a class or event
- apply for job vacancies.
- engage with us on social media.
- enter prize draws or competitions.
- choose to complete any surveys we send you.
- visit one of our sites which have CCTV systems operating for the security of both members, customers and staff.
- visit one of our sites that may have photography, recording or filming taking place that may be used for promotional material.
Why we collect personal information.
JCB Active collects and processes your personal data to:
- provide you with access to our services.
- improve our websites and services.
- ensure the security of our websites.
- and, if you have additionally consented to it, market to you specifically, such as email remarketing and web retargeting
Beyond these purposes, we process your data only if you have granted express consent for its stated purposes.
Who has access to your information?
Under no circumstance do we sell any of your personal information to third parties. Your information is also never shared with third parties for marketing purposes without your explicit prior consent.
Your information may be disclosed to third-party product and service providers working on our behalf, for example to process payments or delivering email newsletters. These service providers, subcontractors and other associated organisations only have access to the information necessary to deliver the service we have hired them to provide.
Data processing agreements are in place to ensure all our third-party providers and suppliers do their utmost to keep your information safe and secure and do not use it for their own marketing purposes.
Payment details are processed by a third-party provider who specialise in securely capturing and processing this type of information. This information is encrypted and is not stored by us on any of our systems or networks.
Use of third-party app provider
JCB Active uses a third party, Virtuagym, to provide a fitness app for JCB Active members. The app provides users with information about JCB active services such as :
- Appointment and class schedules
- Marketing materials
- Coaching plans
- Nutrition plans
- Fitness guidance and workouts
Information collected by the app includes details about your device, location, contact information, identifiers, usage data and diagnostics. Privacy practices may vary based on the features you use and the information you provide to the app. For full details please see the developer website: https://support.virtuagym.com/s/privacy-statement?language=en_US
Legal and safety reasons
We may disclose your personal information if required by law, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the rights, property, or personal safety of the JCB Active, its customers or any third party.
We store such data in secure environments. We provide training to our employees on data protection best practices and require them to enter into a confidentiality agreement.
While we take use reasonable precautions to protect your personal information, we cannot guarantee the absolute security of your data submitted through our websites.
Rights
Upon request, our Manager will provide you with information as to whether and what personal data we store about you. If your personal data is incorrect, you may have it rectified. You may also revoke your consent for us to use your personal data in the future, in whole or in parts, or request deletion of your personal data.
How can you contact us?
If you have questions about this Privacy Policy and/or our processing of your personal data, you can get in touch using: jcb.active@jcb.com
The Manager
JCB Active, Lakeside Works, Rocester, ST14 5JP
Policy review
This policy is subject to review. Last updated November 2024.